We make every effort to ensure that your arrangements run smoothly, but if you do have a problem during your trip, please inform the relevant supplier immediately, who will endeavor to solve the problem. If your complaint is not resolved locally, please contact us on (866) 732 - 9655. If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at Way To Fly, LLC, 8 Geranium Lane , San Carlos California 94070 or by e-mail to firstname.lastname@example.org within 28 days of the end of your trip, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint.